Shipping policy

WHEN CAN I RETURN A PRODUCT?

At Beautology, we’re confident you’ll love our products. However, if something isn’t quite right, we’re here to help. You are eligible for a refund or replacement in the following cases:

  • If the product arrives damaged due to shipping, please refuse the delivery or return it immediately upon receipt.

  • You have the right to request a replacement within 3 days of receiving your order if the product has a manufacturing defect.

  • Please note that requests made after the 3-day window will unfortunately not be accepted.

  • Once we receive the returned product, refunds will be processed within 3 working days.

To initiate a return, kindly email us at info@beautologyegy.com within 24 hours of delivery.

WHEN ARE RETURNS NOT POSSIBLE?

We are unable to accept returns if:

  • The request is made after 3 days from receiving the item (for manufacturing defects).

  • The item has been used, damaged, or altered from its original condition.

  • The product is a consumable and has been opened or installed.

  • The serial number is missing or tampered with.

  • The original packaging, tags, accessories, or freebies are missing.

  • The item is fragile or hygiene-related, which are non-returnable.

Please note: Return shipping costs are the responsibility of the customer and are non-refundable.

CANCELLING AN ORDER

  • You can cancel your order before it has been shipped for a full refund.

  • If your order has already been shipped but not yet delivered, you may still cancel it. Your refund will be processed after we receive the item back.

  • Orders cannot be canceled once delivered.

To cancel, please email us at info@beautologyegy.com with your order details.

ENTERED THE WRONG ADDRESS?

If you’ve entered an incorrect or incomplete shipping address, contact us immediately at info@beautologyegy.com. If your order hasn't been processed yet, we may be able to update the address.

If the package is returned due to incorrect shipping details, a refund will be issued once we receive the returned package. Please note: Shipping fees are non-refundable.

DIDN’T RECEIVE YOUR ORDER?

If your order hasn't arrived, please contact us at info@beautologyegy.com.
We will follow up with the courier and open an investigation, which may take 5–10 business days.