Return & Exchange Policy

At Beautology, we want you to feel completely confident ordering with us. Because most of our products are personal-care items, our return process is built around both your safety and our product integrity — here is exactly how it works, with no surprises.

Eligibility

Requests must be submitted within 14 days of receiving your order.
As is standard for beauty and personal-care goods, change-of-mind returns are not available once a product has been opened or used, and sale-priced items are final sale.
If your item arrived damaged, defective, or isn’t what you ordered, you are fully covered — this applies regardless of sale pricing.

What’s covered

Item damaged in transit
Manufacturing defect
Wrong item received

Product condition

For any return we approve, the item must be unworn or unused, with tags attached, and in its original packaging.

Proof of purchase

Please have your order number or receipt ready — we will ask for it to verify your purchase and process your request quickly.

How to request a return or exchange

Fill out the Return / Exchange Request Form below — no need to email us manually.
Our team reviews your request against your real order and product details.
If approved, we will email you shipping instructions and next steps.
Once we receive and inspect the returned item, refunds are issued to your original payment method within 10 business days.